What you need to know

Contact Numbers

VoIP: +263 8677 000 457
Alternate tel: +263 83 284 1003/5/6

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Hotel Check-In and Checkout Times 

Check-in is at 14h00 and checkout is at 11h00, daily. Should you require a later checkout, please contact the Guest Relations team who will do their best to accommodate you.

Health Info

  • Malaria: the hotel is located in a malaria area, and we urge you to consult your doctor about malarial prophylactics before visiting
  • Yellow fever: There is no yellow fever risk in Zimbabwe – proof of vaccination on applying for a Zimbabwean visa is only required if you are travelling from a yellow fever risk country (e.g. Zambia)


  • Hot summers from September to April, and mild winters from May to August
  • During summer, daytime high temperatures average 30°C/86°F, while night-time lows seldom drop below 14°C/57°F
  • The summer rains wash through the area between November and March, and dramatic thunderstorms may light up the afternoons
  • During winter, daytime high temperatures average 20°C/68°F, while night-time lows average a chilly 8°C/46°F
  • Winter is the dry season, and days are usually clear and sunny

Best Times to Travel

  • A year-round travel destination, with hot summers and mild winters
  • February to May: last months of the rainy season, when the Victoria Falls have their highest flow and are at their most impressive
  • June to August: warm days and cool evenings, with little to no rain, but plenty of water still flows over the falls
  • October to November: dry months, when the falls are at their lowest – but without the dense spray from the falls, visitors are afforded a clear view
  • Water flow over Zimbabwe’s side of the falls is permanent, with the volume changing according to the seasons


A laundry bag, along with a laundry list, is found inside your bedroom cupboard. Please leave your completed list and filled bag on the bed before 09h00 – this will enable us to return your items by the afternoon. Dry-cleaning is also available daily, except on Sundays and public holidays.